Customer Service Associate

About Us

Valley Insurance Service has been a trusted cornerstone of the Sweetwater community since 1984. We're a family-oriented independent insurance agency that puts our clients first in everything we do. Our small office environment creates a comfortable, supportive workplace where team members can truly make a difference in protecting what matters most to our neighbors and friends.

The Opportunity

We're seeking a motivated, organized individual to join our team as a Customer Service Representative. This is an entry-level, full-time position perfect for someone who wants to build a meaningful career in the insurance industry while serving their community.

In this role, you'll be the friendly face and helpful voice our clients count on. You'll handle client inquiries, service existing policies, support sales efforts, assist with claims, and provide exceptional customer service that reflects our client-first values.

What We're Looking For

- Self-driven and self-motivated with a strong work ethic

- Highly organized with excellent attention to detail

- Genuinely passionate about helping people and protecting their assets

- Understanding of the vital role insurance plays in everyday life

- Committed to making client protection our number one priority

- Eager to learn and grow in the insurance industry

Experience & Licensing

- Entry-level position, prior insurance experience is a plus, but not required

- Insurance license is preferred but not required – we'll provide comprehensive training

- Must be willing to obtain a Property & Casualty license (we cover all education and licensing costs!)

What We Offer

- Competitive hourly compensation with opportunities for growth bonuses

- Comprehensive benefits including retirement plan, paid time off (PTO), and short-term disability

- Complete training and support – we invest in your success with office training and company-specific education

- Paid licensing – we cover the full cost of your education and licensing process

- Work-life balance with a schedule that includes early Friday release

- Career growth opportunities in a stable, established agency

Schedule

- Monday, Tuesday, Thursday: 8:30 AM – 5:00 PM

- Wednesday: 8:30 AM – 12:00 PM

- Friday: 8:30 AM – 4:30 PM

Primary Responsibilities

- Respond to client inquiries with professionalism and care

- Service existing insurance policies across life and property & casualty lines

- Provide sales support to help clients find the right coverage

- Assist clients with claims processes

- Deliver outstanding customer service that builds lasting relationships

- Maintain organized records and efficient office operations

Why Join Our Team?

At Valley Insurance Service, you're not just taking a job; you're joining a family. With over 40 years of community service, we've built our reputation on trust, integrity, and genuine care for our clients. Our small office environment means you'll receive personalized mentorship, hands-on training, and the opportunity to truly make an impact.

We believe in investing in our people. From day one, we'll provide the training, resources, and support you need to succeed and grow in your insurance career.